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Terms and Conditions 

You are welcome to the TranSoniCa website. By using the TranSoniCa website, you are bound by its terms and conditions, privacy policies and all disclaimers that appear on any part of the TranSoniCa website. TranSoniCa Company Limited herein after referred to as “TranSoniCa” reserves the right to make changes to the TranSoniCa website and its (a) Terms and Conditions and (b) Privacy Policy or any other process/policy at any time without advance notice. Each time you use the TranSoniCa website, you should visit and review the then current Terms & Conditions and Privacy Policy that apply to your transactions and use of the site. If you are dissatisfied with the TranSoniCa website, its content or Terms and Conditions, you agree that your sole and exclusive remedy is to discontinue using the TranSoniCa website. Tampering with the site, misrepresenting the identity of a user, or conducting fraudulent activities on the site is highly prohibited.

Pricing Policy

TranSoniCa may decide to charge a convenience fee for certain services. This is not limited to SMS balance update, top-up via mobile money. Other services from TranSoniCa may be offered at face value with no additional charge. All convenience fees are subject to change.

Termination of Use

TranSoniCa may, in its sole discretion, terminate your account or your use of the TranSoniCa website at any time. TranSoniCa reserves the right to change, suspend or discontinue all or any aspects of the TranSoniCa website at any time without prior notice.

Disclaimers and Limitation of Liability

By using the TranSoniCa website, you highly agree that use of the TranSoniCa website is at your sole risk. The TranSoniCa website is provided on an “as is” and “as available” basis. Neither TranSoniCa, nor any of its associates, including but not limited to its directors, employees, agents, designers, contractors, merchants (herein after referred to as “Associates”) warrant that use of the TranSoniCa website will be uninterrupted or error-free. Under no circumstances shall TranSoniCa or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the TranSoniCa website, including but not limited to your reliance, on any information obtained from the TranSoniCa website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing limitation shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of TranSoniCa has been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all content, merchandise and services available through the TranSoniCa website.

Privacy Policy

We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.

Scope & Consent

You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services (herein after referred to as “TranSoniCa Services”).

This Privacy Policy is intended to govern the use of TranSoniCa Services by users (including, without limitation those who use these TranSoniCa Services on daily basis) unless otherwise agreed through contract.

We may amend this Privacy Policy at any time by posting a revised version on our webpages. The revised version will become effective as of the published effective date. Furthermore, if any revised version includes a substantial change in terms, users shall be informed via a notice posted on the “Policy Update” page of our website.

Information Collected

We receive and may store any information you enter on our websites or provide through our applications. We may also collect information from or about you from other sources, such as through your contact with us, including our customer support team, your results when you respond to surveys, your interactions with members of TranSoniCa or other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control (whether in part or in whole).

Additionally, for quality and training purposes or for its own protection, TranSoniCa may monitor or record any communications with you or anyone acting on your behalf. By communicating with TranSoniCa, you acknowledge that your communication may be overheard, monitored, or recorded without further notice or warning.

Like many other websites, we also collect information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our website. We use cookies to create a more personalized shopping experience on our websites.

We will retain your information for as long as your account is active or as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreement.

Uses of Information Collected

We use your information primarily for (1) Marketing and advertising products and services (2) Conducting research and analysis (3) Establishing and managing your accounts with us (4) Communicating things like special events, sweepstakes, promotions and surveys (5) Facilitating interactions with TranSoniCa and others, such as enabling you to e-mail a link to a friend (6) Operating, evaluating and improving our business

Additionally we may contact you via electronic means to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account.

Furthermore, we may contact you to offer coupons, discounts and promotions, and inform you about TranSoniCa Services.

Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible we may use, and you consent to receive, autodialed or pre-recorded calls and text messages. Where applicable and permitted by law, you may decline to receive certain communications.

Protection of Personal Information 

TranSoniCa uses reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. TranSoniCa cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. We use a variety of information security measures to protect your online transactions with us. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our websites such as your name, email address and other personal information.


No new Policy Updates