Terms and Conditions
TranSoniCa may decide to charge a convenience fee for certain services. This is not limited to SMS balance update, top-up via mobile money. Other services from TranSoniCa may be offered at face value with no additional charge. All convenience fees are subject to change.
Termination of Use
TranSoniCa may, in its sole discretion, terminate your account or your use of the TranSoniCa website at any time. TranSoniCa reserves the right to change, suspend or discontinue all or any aspects of the TranSoniCa website at any time without prior notice.
Disclaimers and Limitation of Liability
By using the TranSoniCa website, you highly agree that use of the TranSoniCa website is at your sole risk. The TranSoniCa website is provided on an “as is” and “as available” basis. Neither TranSoniCa, nor any of its associates, including but not limited to its directors, employees, agents, designers, contractors, merchants (herein after referred to as “Associates”) warrant that use of the TranSoniCa website will be uninterrupted or error-free. Under no circumstances shall TranSoniCa or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the TranSoniCa website, including but not limited to your reliance, on any information obtained from the TranSoniCa website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing limitation shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of TranSoniCa has been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all content, merchandise and services available through the TranSoniCa website.
We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.
Scope & Consent
We receive and may store any information you enter on our websites or provide through our applications. We may also collect information from or about you from other sources, such as through your contact with us, including our customer support team, your results when you respond to surveys, your interactions with members of TranSoniCa or other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control (whether in part or in whole).
Additionally, for quality and training purposes or for its own protection, TranSoniCa may monitor or record any communications with you or anyone acting on your behalf. By communicating with TranSoniCa, you acknowledge that your communication may be overheard, monitored, or recorded without further notice or warning.
We will retain your information for as long as your account is active or as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreement.
Uses of Information Collected
We use your information primarily for (1) Marketing and advertising products and services (2) Conducting research and analysis (3) Establishing and managing your accounts with us (4) Communicating things like special events, sweepstakes, promotions and surveys (5) Facilitating interactions with TranSoniCa and others, such as enabling you to e-mail a link to a friend (6) Operating, evaluating and improving our business
Additionally we may contact you via electronic means to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account.
Furthermore, we may contact you to offer coupons, discounts and promotions, and inform you about TranSoniCa Services.
Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible we may use, and you consent to receive, autodialed or pre-recorded calls and text messages. Where applicable and permitted by law, you may decline to receive certain communications.
Protection of Personal Information
TranSoniCa uses reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. TranSoniCa cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. We use a variety of information security measures to protect your online transactions with us. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our websites such as your name, email address and other personal information.
No new Policy Updates